Privacy

1         Who we are

We are Ara Ake Limited, a company registered in New Zealand under company number 8043029, whose main place of business is at 8 Young Street, New Plymouth 4310, New Zealand (“us”, “we”, “our”). We are committed to protecting and respecting the privacy of the visitors, users and guests of https://www.araake.co.nz (the “Site”).

2         Purpose

This policy sets out the basis on which any personal data we collect from you, or that you provide to us (“data”), will be processed by us.By using our Site, you are accepting and consenting to the practices described in this policy.

3         Scope

This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried on by the us.

4         Information we may collect from you

We may collect and process the following data about you:

  • Information you give us: you may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use our Site, subscribe to our service, and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you: each of your visits to our Site may automatically collect the following information:

- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site(including date and time); information or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources: we may receive information about you if you use any other websites we operate or the other services we provide. We are also working closely with third parties(including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

5         Cookies

Our website uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, at bottom of page.

5.1       Uses made of the information

We use information held about you in the following ways:

·        Information you give to us. We will use this information:

o  to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

o  to undertake market research and data analysis

o  to undertake marketing, promotional andpublicity purposes

o  to provide and improve Ara Ake’s services

o  to provide you with information about otherinformation or services we offer that are similar to those that you havealready enquired about;

o  to notify you about changes to our service;

o  to ensure that content from our Site ispresented in the most effective manner for you and for your computer.

·        Information we collect about you. We will usethis information:

o  to administer our Site and for internaloperations, including troubleshooting, data analysis, testing, research,statistical and survey purposes;

o  to improve our Site to ensure that content ispresented in the most effective manner for you and for your computer;

o  to allow you to participate in interactivefeatures of our service, when you choose to do so;

o  as part of our efforts to keep our Site safe andsecure;

o  to make suggestions and recommendations to youand other users of our Site about services or information that may interest youor them.

·        Information we receive from other sources: wemay combine this information with information you give to us and information wecollect about you. We may use this information and the combined information forthe purposes set out above (depending on the types of information we receive)

6         Security

We take appropriate measures to ensure that personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

6.1       How long we keep your personal data

We will hold your contact details (name, email address, information about your business and other contact details) for seven years from the last point of contact, provided that there is no statutory requirement to retain it for longer. We are required to keep this information for this period of time, so we are able to measure and report upon our impact on your business and the wider business sector.

6.2       Disclosure of your information

We may share your personal information with any member of our group, including subsidiaries, as defined in section 5 of the NZ Companies Act 1993.

We may share your information with selected third parties including:

·        business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and

·        analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

·        If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

7         Your rights

7.1       To be informed if your personal information is being used

You have the right to be informed if your personal data isbeing used. This policy (together with our terms of use) sets out the basis onwhich any personal data we collect from you, or that you provide to us will beprocessed by us.

7.2       To access your personal information

You have a right to get access to the personal information we hold about you. If you wish to do this, then please email us at info@araake.co.nz.

7.3       To correct personal information, we hold about you

You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, please contact us.

7.4       To have your personal information deleted

You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that:

·        we no longer need to process your information for the purposes for which it was provided;

·        we have requested your permission to process your personal information and you wish to withdraw your consent; or

·        we are not using your information in a lawful manner

8         Jurisdiction

This policy is governed by and construed in accordance with the laws of New Zealand and is subject to the exclusive jurisdiction of the New Zealand courts.

9         Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10    Contact

Questions, comments and requests regarding this privacy policy should be addressed to info@araake.co.nz

Cookies Policy

1         What is a cookie?

A “cookie” is a small text file that’s stored on your computer, smartphone, tablet, or other device when you visit a website or use an app. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

2         How we use cookies

We use two types of cookies, essential cookies and performance cookies. Here we explain a bit more about each of these types and how you can control their use.

3         Essential Cookies

These cookies are essential for us to provide a secure online environment. Even if you say “No” to cookies on this website we’ll continue to use this ‘essential’ cookie. This essential cookie allows us to identify individual clients behind a shared IP address and apply security settings on a per-client basis. This cookie does not store any personally identifiable information.

4         Performance Cookies: Tracking website performance

We use this type of cookie to understand and analyse how visitors use our online services and look for ways to improve them. For example, a cookie might tell us that lots of people give up on a process at a particular step – so we can try to make that step easier to complete.

We use Google Analytics to help us analyse how our visitors use the site. We only use this information for statistical analysis purposes and then the data is removed from the system. Find out more about how these cookies are used on the Google privacy site.

5         How to control or restrict cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how. This may prevent you from taking full advantage of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

6         Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.